CITIZEN’S CHARTER FOR

OFFICE OFTHE DEPUTY COMMISSIONER

SAITUAL DISTRICT: SAITUAL

2020

 

VISION AND MISSION

 

VISION:

 

  • To promote peace and tranquility within the administrative jurisdiction
  • To effectively implement the policies and laws of the land
  • To coordinate government department and agencies along with civil societies, NGOs and other stakeholders
  • To provide quality public service delivery

 

MISSION:

 

The Deputy Commissioner’s Office aims to provide accountable, responsive, transparent, committed and effective administration for the district citizens and residents and effectively coordinate with other administrative districts under the State Government.

ORGANIZATIONAL FUNCTIONS

 

The office carries out various functions relating to:

  • Civil and criminal administration
  • Development works
  • Judicial matters
  • Land revenue and settlement matters
  • Disaster related matters
  • Election matters
  • Local government bodies
  • Issuance of certificates and licenses

 

 


 

 


 

 

 

CITIZEN CHARTER FOR DEPARTMENT/OFFICE OF

THE DEPUTY COMMISSIONER, SAITUAL, 2020.

 

MAIN SERVICES

 

Sl.No.

Services delivered by theoffice to citizens or to her departments/organizations including non-governmental organizations

Responsible Official with designation

Email/

Contact no.

Process for delivery of service within the department/office

Fees,if any for the services

1

Land Disputes  & Revenue Matters

DC

<307>dcsaitual19@gmail.com

Renewal of LSC, clarification of land and settlement of disputes

 

2

Disaster Management 

DC

<347>dcsaitual19@gmail.com

Prevention and management of natural and man-made disasters. Providing assistance, support and compensation to victims.

 

4

Rate Fixation

DC

<387>dcsaitual19@gmail.com

Providing suitable rate of products sold in local markets in consultation with Saitual District Consumer Affairs.

 

5

No Objection Certificates/ Stock Permits

DC

<427>dcsaitual19@gmail.com

  1. Application for providing permits
  2. Approval by Competant Authority.
  3. Issue of Permit for stock of materials for Construction purposes.

 

6

Swachh Bharat Mission/ Swachh Survekshan

SDO (Sadar)

<477>dcsaitual19@gmail.com

Maintenance of Public Cleanliness, construction of Community Tiolets and Management of Solid Waste. 

 

7

Election Matters

EO

<517>dcsaitual19@gmail.com

  1. Conduct of Elections under respective Rules/Acts and Guidelines issued by ECI and SEC.
  2. Conduct of Revision of Electoral Rolls from time to time.

 

7

Sports

SDO(Sadar)

<563>dcsaitual19@gmail.com

Development of grounds of Sports discipline and providing sport equipments 

 

8

Birth & Death Certificates

SDO(Sadar)

<603>dcsaitual19@gmail.com

Reciept of Application in prescribe format.

Forwarding of application to Death & Birth Dept. and clarified 

 

9

Married & Un-married Certificate

SDO(Sadar)

<647>dcsaitual19@gmail.com

Upon receiving an application and witness letter form the Local Council, clarification is done and certificate is issued. 

 

10

Arms & Explosive License

SDC

<687>dcsaitual19@gmail.com

Still in process.

 

11

Inner Line Permit

SDC

<727>dcsaitual19@gmail.com

Still in process.

 

12

Aadhaar

SDC

<767>saitualaadhaar@gmail.com

Still in process

 

13

Tribal, Income and Residential Certificate

SDC

<807>dcsaitual19@gmail.com

  1. Reciept of application in prescribe format.
  2. Processing of approval by competent authority
  3. Issuing of certificates

 

Rs.10/- per certificate

14

Religion Certificate

SDC

<861>dcsaitual19@gmail.com

  1. Application of requesting the certificate with witness letter from the Church.
  2. Verified by the Competent Authority and issued. 

 

15

Dependent Certificate

SDC

<907>dcsaitual19@gmail.com

  1. Reciept of application
  2. Verified by competent authority
  3. Issueing of certificate.

 

 


 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

THE DEPUTY COMMISSIONER, SAITUAL, 2020.

 

SERVICE DELIVERY STANDARD

Sl.No.

Services delivered by the department/office to citizens or other departments/organizations including non-governmental organizations

Stipulated time limit for delivery of service (days/weeks/months)

Remarks,if any

1.

Issue of ILP

Still in Process

 

2.

Arms & Explosive License

Still in Process

 

3.

Matters relating to Land and Building

NA

 

4.

Disaster Management and Rehabilitation

NA

 

5.

Judicial matters : Issue of Tribal, Residential  , Income, Marriage, Death & Birth, Relegion Certificates 

1-2 Days

 

6

Election Matters

2-3 Months

 

7

Sports Equipments

NA

NA

 


 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

THE DEPUTY COMMISSIONER, SAITUAL, 2020.

 

GRIEVANCE REDRESS MECHANISM

Website address to lodge grievance pgportal.gov.in

Sl.No.

Name of the responsible Officer to handle public grievance in the department/office

Contact No.

Email

Time limit for redress of grievance

 

Pu VL Hruaizela Khiangte, DC

9862311968

<1319>dcsaitual19@gmail.com

NA

 


 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

THE DEPUTY COMMISSIONER, SAITUAL, 2020.

 

LIST OF STAKEHOLDERS/CLIENTS

 

Sl.No.

Stakeholders/Clients

1

General Public

2

Students

3

Natural Calamity Victims

4

Arms License, ILP Holders, etc.

 


 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

THE DEPUTY COMMISSIONER, SAITUAL, 2020.

 

EXPECTATIONS OF THE DEPARTMENT/OFFICE FROM CITIZENS/SERVICE RECIPIENTS

Sl.No.

Expectations of the department/office from the citizens/service recipients

1

Applications/ Proposals are to be submitted in the formats prescribed, if any

2

Relevant Documents/Enclosures (dult attested, where required) if any, are to be submitted along with the application.

3

Time line stipulated, if any, for completion of formalities for the service delivery are to be adhered to

4

Cross-checking for information/latest position in the matter with concerned Officials before raising a query/grievance